Effective Date: August 7, 2024

Introduction

Thank you for shopping at The Vamp Empire! As our platform features a variety of vendors who set their own prices and policies, each vendor manages their own refund and return policies. This Refunds & Returns Policy provides general guidelines and helps you understand the process for requesting refunds or returns. Please review the specific policy details provided by each vendor for their products.

1. Vendor-Specific Policies

Individual Policies: Each vendor on The Vamp Empire establishes their own refund and return policies. You can find these policies on the vendor’s shop page or product listings. Be sure to review the vendor’s specific policies before making a purchase.

Contacting Vendors: For any refund or return requests, please contact the vendor directly. Vendors are responsible for handling requests according to their individual policies.

 

2. Eligibility for Returns

Return Conditions:  Items are generally eligible for return if they are in their original condition, unused, and in the original packaging. Some items may be non-returnable due to their nature, such as personalized or custom-made items. Please check the vendor’s return policy for specific conditions.

Return Timeframe: Vendors may specify a timeframe within which returns must be requested. This timeframe is typically indicated on the product listing or shop page. Be sure to initiate your return request within this period to be eligible.

3. Return Process

Initiating a Return: To initiate a return, contact the vendor directly through their shop page on The Vamp Empire. Provide your order number, reason for return, and any other relevant details. The vendor will provide instructions on how to return the item.

Return Shipping: Return shipping costs may be the responsibility of the buyer, depending on the vendor’s policy. Some vendors offer prepaid return labels or cover return shipping costs under certain conditions. Check the vendor’s policy for specific details.

Refund Processing: Once the vendor receives and inspects the returned item, they will process the refund according to their policy. Refunds are typically issued to the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider.

 

4. Exchanges

Exchange Policy: Some vendors may offer exchanges instead of refunds. Check the vendor’s policy to determine if exchanges are available and how to request one. To exchange an item, follow the vendor’s instructions for returning the original item and selecting a replacement.

 

5. Damaged or Defective Items

Reporting Issues: If you receive a damaged or defective item, contact the vendor immediately with details and, if possible, photos of the damage. Vendors are responsible for addressing such issues in accordance with their policies.

Resolution: The vendor will work with you to resolve the issue, which may include a replacement, repair, or refund, depending on their policy.

 

6. Cancellations

Order Cancellations: Vendors may have specific policies regarding order cancellations. If you wish to cancel an order, contact the vendor as soon as possible. Cancellations may not be possible if the order has already been processed or shipped.

 

7. Contact Information

For assistance with returns or refunds, or for any questions related to a specific order, please contact the vendor directly through their shop page. For general inquiries, you can reach our support team at:

The Vamp Empire
Email: eternalcare@thevampempire.com
Address: Fort Lauderdale, FL 33334
Phone: +1 (786) 634-0281

 

8. Additional Information

Dispute Resolution: If you encounter issues resolving a return or refund with a vendor, please contact us for assistance. We aim to facilitate communication and resolution between you and the vendor.

By making a purchase on The Vamp Empire, you acknowledge that you have read and agree to this Refunds & Returns Policy, as well as the specific policies set by individual vendors.

Thank you for shopping with us!