Effective Date: August 7, 2024

Introduction

Welcome to The Vamp Empire! Our platform features a diverse range of vendors who set their own prices and shipping costs for their products. This Shipping Policy outlines how shipping works on our site and provides important information regarding delivery, shipping costs, and related procedures.

1. Shipping Information

Vendor Responsibility: Each vendor on The Vamp Empire is responsible for setting their own shipping policies, including shipping costs, methods, and delivery times. You can find a vendor’s specific shipping details on their product listings and shop pages.

Shipping Costs: Shipping costs are determined by the vendor and are displayed at checkout. Costs may vary based on the size and weight of the item, the shipping method selected, and the destination.

Shipping Methods: Vendors offer various shipping methods, which may include standard, expedited, or express shipping. The available shipping options and their associated costs will be provided at checkout.

 

2. Processing Time

Order Processing: Vendors typically require a certain amount of time to process and prepare orders for shipment. This processing time varies by vendor and is indicated on each product listing. Processing times do not include shipping time.

Order Status: Once your order is processed, you will receive a notification with tracking information, if available. You can track your order through the shipping carrier’s website using the provided tracking number.

 

3. Delivery Times

Estimated Delivery: Delivery times depend on the shipping method selected and the destination. Vendors provide estimated delivery times on their product listings, but these are approximate and not guaranteed.

Delays: While we strive for timely delivery, factors such as carrier delays, weather conditions, and other unforeseen circumstances may affect delivery times. The Vamp Empire is not responsible for delays caused by third-party carriers.

 

4. International Shipping

Availability: Some vendors may offer international shipping. International shipping costs, delivery times, and customs regulations are determined by the vendor and may vary based on your location.

Customs and Duties: For international orders, you may be subject to customs duties, taxes, or other fees imposed by your country’s government. These fees are the responsibility of the buyer and are not included in the shipping costs provided at checkout.

 

5. Order Issues

Damaged or Lost Items: If you receive a damaged or defective item, or if your order is lost in transit, please contact the vendor directly to resolve the issue. Vendors are responsible for addressing such concerns according to their own policies.

Returns and Exchanges: For information on returns and exchanges, please refer to the vendor’s return policy. Return and exchange procedures vary by vendor, and you should contact the vendor for specific instructions.

 

6. Address Accuracy

Shipping Address: It is your responsibility to provide a correct and complete shipping address at checkout. The Vamp Empire and its vendors are not responsible for delivery issues or delays caused by incorrect or incomplete addresses.

Address Changes: If you need to change your shipping address after placing an order, contact the vendor as soon as possible. Changes may not be possible if the order has already been processed or shipped.

 

7. Contact Information

For any questions or concerns about shipping, including issues with orders, please contact the vendor directly through their shop page on The Vamp Empire. For general inquiries, you can reach out to our support team at:

The Vamp Empire
Email: eternalcare@thevampempire.com
Address: Fort Lauderdale, FL 33334
Phone: +1 (786) 634-0281

By placing an order on The Vamp Empire, you acknowledge that you have read and agree to this Shipping Policy.

Thank you for shopping with us!